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Hugo is phenomenal at engaging with his audience; putting aside the fact that he is a tall man with a big voice, his tone and inflexions, the choice of words, the relevance of the messages and the coherence of his presentations make it a pleasure to listen to, and he is also fully bilingual, an added feature to his skillset.
Hugo possesses a panoply of the qualities most coveted in a speaker, most notably: a strong voice, impeccable diction, well-developed sense of humor, impressive manner, and an ability to tell an impactful story for every occasion. But perhaps his standout attribute is a razor-sharp analytical mind and hence a capacity to distill the most complex issues and present them in an easy to digest format. Which is why the statuesque Hugo is unquestionably a very worthy speaker.
I have heard Hugo present the steps a few times. I have been in recovery for 52 years for my gambling addiction. I have heard this done many times and never heard anyone do it better than the way Hugo does it.